Refund policy

🔁 Return & Exchange Policy for Modi Boutique

Effective Date: April 29, 2025

At Modi Boutique, we want you to love every piece you receive. If something isn’t right, we’re here to help — just please act quickly! Because our items are shipped via our trusted suppliers, all return/exchange requests must follow a specific process and meet strict guidelines.

⏳ Return & Exchange Window

You have 3 days from the date your order is marked as delivered to request a return or exchange.
After 3 days, unfortunately we cannot accept any return or exchange requests.

📝 How to Request a Return or Exchange

Email contact@modiboutique.shop within 3 days of delivery.
Include:
- Your order number
- Item(s) you wish to return or exchange
- Reason for the return
- Clear photo(s) if the item is damaged or incorrect
Once approved, we will provide a prepaid return shipping label.

📦 Return Conditions

All returned items must meet the following:

Unworn, unwashed, and unaltered
Original packaging with tags still attached
No makeup, deodorant marks, perfume, or pet hair
Must be in resellable condition, as defined by our supplier FashionGo

Returns that do not meet these criteria will be rejected and not refunded.

🔁 Exchange Policy

Exchanges are allowed for the same item in a different size (if available).
If your requested size is unavailable, we will offer store credit or a refund.

💵 Refunds

Refunds will be issued to your original payment method once your return is received and approved.
Refund processing may take up to 7 business days after item inspection.
Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., wrong or damaged item).

🛑 Final Sale Items

Items marked FINAL SALE or purchased with a discount over 20% are non-returnable and non-exchangeable.

📩 Need Help?

For questions about your return, email us at contact@modiboutique.shop.